FAQs

Contact FAQ

  • What's the best way to contact AmeriProds?
  • What are you hours of operation?
  • Where are you located?

You can contact our amazing support team through phone or email:

+(1) 888-769-7704
support@ameriprods.com

What are you hours of operation?

Our store hours of operation are from Mon - Fri : 9am - 5pm.

Where are you located?

465 Forest Ave Ste H, Laguna Beach, CA 92651

Order FAQ

  • How do I track the status of my order?
  • Can I cancel or modify my order?
  • How can I cancel or make changes to my order?
  • What is your return policy?

How do I track the status of my order?

Updates to your order will be sent through an order and tracking confirmation email 1-3 business days after you have placed your order.

For more assistance, you can contact our support team who will help locate your package for you at support@ameriprods.com

Can I cancel or modify my order?

If you wish to cancel or modify your order, please contact us at as soon as possible. Once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified. However our team will do our absolute best to accommodate your request.

If you'd like to return an order that you have received, please head over to our Refund & Returns Policy for more.

What is your return policy?

Our refund policy lasts 30 days since receiving your order. To receive a refund you have to contact us by email at support@ameriprods.com and tell us the reason for the return along with providing your order number.

You can head over to our Refund & Returns Policy for more.

Shipping FAQ

  • How long will delivery take?
  • Can I select the shipping company for my order?
  • Can I ship to a different address? Will all of my items arrive at the same time?
  • Will I receive a tracking number for my order?
  • Can I give the delivery driver special instructions?
  • Will I have to sign for my package?
  • How can I check my order status?
  • Items that are Lost/Missing in Transit
  • Courier Contact Information

How long will delivery take?

On average, orders are delivered 5-8 days after purchase. 

Can I get my order faster?

No, we do not offer expedited shipping at this time.

Can I select the shipping company for my order?

Ameriprods uses the best possible shipping method for your order's delivery. The shipping company used to handle your order will vary by item from our warehouse . At this time, we cannot change the shipping method used for your item(s) on request.

Can I ship to a different address?

Absolutely! After you proceed to checkout, enter the address where you'd like your order delivered. Then enter your billing address.

Please enter your billing address at the next screen, and make sure it's the same address that appears on your monthly statement. For extra precaution and to avoid any possible delays with your order, you may want to notify your credit card company that you are shipping to an alternate address.

Will all of my items arrive at the same time?

Because we work with our different warehouses, items may ship at different times from various locations in separate boxes. Therefore, we cannot assure you that items will ship together or arrive at the same time.

Will I receive a tracking number for my order?

Yes, you will receive a tracking number within 24 hours of purchase so you can easily track your package(s) from the warehouse to your door.

A tracking number may not be available for your order if the item is being customer manufactured. 

Can I give the delivery driver special instructions?

At this time, we are unable to issue special shipping instructions to delivery drivers (i.e. leave package with neighbor, leave package on porch, etc.). You may leave a note on for the driver on your door with special instructions; however, the delivery of the package is still at the discretion of the driver.

Once your item has shipped and you have received a tracking number, you can attempt to give special delivery instructions to the shipping company handling your package(s).

Will I have to sign for my package?

For your security, our warehouses may require a signature for delivery. You may leave a note for the driver with special instructions, however, the delivery of the package is still at the discretion of the driver.

How can I check my order status?

You will received a confirmation email upon purchase. Upon the shipment of your order, you will received an email containing your tracking number. If you have not received a tracking number with in 2-3 business days please check your junk folder. If there is no email, please contact us by sending an email to support@ameriprods.com or via our contact us page.

Items that are Lost/Missing in Transit:

Most packages arrive on time but sometimes, the item may show as "delivered" and you don't received the package.

If your tracking information shows that your package was delivered, but you can't find it within 48 hours of expected delivery:

  • Verify the shipping address of the order.
  • Look around the delivery location for your package.
  • See if someone else receive the package at your delivery location.
  • Some packages travel through multiple carriers; check your mailbox.
  • Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
  • Note: If package not received after 48 hours you can contact us and we will respond back within 24 hours.

Courier Contact Information

We work with the following carriers to deliver items. If you have an issue with your delivery, you can contact the carriers directly.

Important: Some national carriers use regional carriers to deliver your package. When this happens, your tracking information may not be accurate

 

Carrier Tracking Information Contact Information
UPS Phone: 1-800-742-5877
US Postal Service Phone: 1-800-222-1811
FedEx Phone: 1-800-463-3339
DHL Express Phone: 1-800-225-5345
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