Shipping Policy

Shipping and Delivery

At AmeriProds orders placed by 2 p.m. Pacific Time are usually processed the same day.

Although most items are kept in stock, some products are custom made to order and require manufacturing time.

Should an unexpected delay in shipping occur, we will notify you by telephone and e-mail (or letter) of the new projected shipping date and provide you with an opportunity to keep your order or cancel it for a prompt and complete refund.

In-stock items usually ship in 1-2 business days (weekends and holidays are not considered business days).

Please allow an additional 5 to 8 business days after the shipment date for delivery.

You can find more answers to your Shipping & Delivery questions below:

Shipping costs and times
Free shipping on all USA orders
APO / FPO
LTL Freight Items
Alaska, Hawaii, U.S. Territories
Shipping FAQ

Shipping Costs and Delivery Times

At AmeriProds.com, all USA orders receive free shipping with no minimums. 

Delivery Times

  • Estimated Handling Time
    The estimated processing time of your order is estimated at 1 to 2 business days.  This is an estimated time for the order to leave the warehouse.
  • Delivery Time (Transit)
    Once the item ships, please allow an additional 5 -8 business days for delivery to your door. Because our products ship from warehouses across the U.S., exact shipping methods and times will vary by item. Also, your items may not ship together or arrive at the same time.

 

APO / FPO

Unfortunately, we are unable to offer APO/FPO shipping at this time. We hope to offer this service in the future.

LTL Freight Items

Some of the items we sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery. These items are labeled as over sized on their product information page, and will not feature the Free Shipping icon. Please allow 7 to 10 business days for delivery once the item has been shipped. A carrier representative will call you to schedule a convenient time to deliver your item. Someone over the age of 18 may be required to be present to sign for the delivery and ID will be required for verification purposes.

Please be aware that your order will be delivered on a Tractor Trailer type vehicle and reasonable access needs to be available for the driver to safely maneuver his vehicle. The driver is only required to deliver your order to the Curb. Inside Delivery is not available for your order. It may also be necessary for someone to assist the Delivery Driver to safely unload your order if a Lift Gate is not available or requested. If Access or Assistance is going to be an issue, you may request to pick up your order at the Freight Companies Loading Dock at no additional charge to you.

Packaging Damage

Prior to signing for your order please make sure to inspect the Packaging for any signs of damage. If any substantial damage is present that you feel may have affected your item please refuse the shipment and Do Not Sign the Delivery Receipt. Once the order is refused, please contact us at support@Ameriprods.com  or call (888) 769-7704 and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.

If the damage to the package is minor and you feel your order has not been affected you can still accept the shipment but make sure to note the delivery receipt with the exact nature of the damage and write on the delivery receipt “Subject to Concealed Damage”.

Concealed Damage

Immediately after receiving you order open and inspect your item for any signs of “Concealed Damage”. In the event that you encounter any damage contact the carrier immediately to report the damage. The Carrier should be contacted no later than 48 hrs after receipt of the shipment. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials for proper claim documentation. If possible digital photos should also be taken to further support any claims. Once you have contacted the carrier, please contact us promptly at support@Ameriprods.com  or call (888) 769-7704 and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.

Freight Confirmation

Some items require special handling and must be checked by AmeriProds prior to shipping. An AmeriProds shipping specialist will contact you by phone to confirm the details of your order.

Shipping FAQ

  • How long will delivery take?
  • Can I select the shipping company for my order?
  • Can I ship to a different address? Will all of my items arrive at the same time?
  • Will I receive a tracking number for my order?
  • Can I give the delivery driver special instructions?
  • Will I have to sign for my package?
  • How can I check my order status?
  • Items that are Lost/Missing in Transit
  • Courier Contact Information

How long will delivery take?

On average, orders are delivered 5-8 days after purchase. 

Can I get my order faster?

No, we do not offer expedited shipping at this time.

Can I select the shipping company for my order?

AmeriProds uses the best possible shipping method for your order's delivery. The shipping company used to handle your order will vary by item from our warehouse . At this time, we cannot change the shipping method used for your item(s) on request.

Can I ship to a different address?

Absolutely! After you proceed to checkout, enter the address where you'd like your order delivered. Then enter your billing address.

Please enter your billing address at the next screen, and make sure it's the same address that appears on your monthly statement. For extra precaution and to avoid any possible delays with your order, you may want to notify your credit card company that you are shipping to an alternate address.

Will all of my items arrive at the same time?

Because we work with our different warehouses, items may ship at different times from various locations in separate boxes. Therefore, we cannot assure you that items will ship together or arrive at the same time.

Will I receive a tracking number for my order?

Yes, you will receive a tracking number within 24 hours of purchase so you can easily track your package(s) from the warehouse to your door.

A tracking number may not be available for your order if the item is being customer manufactured. 

Can I give the delivery driver special instructions?

At this time, we are unable to issue special shipping instructions to delivery drivers (i.e. leave package with neighbor, leave package on porch, etc.). You may leave a note on for the driver on your door with special instructions; however, the delivery of the package is still at the discretion of the driver.

Once your item has shipped and you have received a tracking number, you can attempt to give special delivery instructions to the shipping company handling your package(s).

Will I have to sign for my package?

For your security, our warehouses may require a signature for delivery. You may leave a note for the driver with special instructions, however, the delivery of the package is still at the discretion of the driver.

How can I check my order status?

You will received a confirmation email upon purchase. Upon the shipment of your order, you will received an email containing your tracking number. If you have not received a tracking number with in 2-3 business days please check your junk folder. If there is no email, please contact us by sending an email to support@ameriprods.com or via our contact us page.

Items that are Lost/Missing in Transit:

Most packages arrive on time but sometimes, the item may show as "delivered" and you don't received the package.

If your tracking information shows that your package was delivered, but you can't find it within 48 hours of expected delivery:

  • Verify the shipping address of the order.
  • Look around the delivery location for your package.
  • See if someone else receive the package at your delivery location.
  • Some packages travel through multiple carriers; check your mailbox.
  • Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
  • Note: If package not received after 48 hours you can contact us and we will respond back within 24 hours.

Courier Contact Information

We work with the following carriers to deliver items. If you have an issue with your delivery, you can contact the carriers directly.

Important: Some national carriers use regional carriers to deliver your package. When this happens, your tracking information may not be accurate

 

Carrier Tracking Information Contact Information
UPS Phone: 1-800-742-5877
US Postal Service Phone: 1-800-222-1811
FedEx Phone: 1-800-463-3339
DHL Express Phone: 1-800-225-5345
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