THE ROCK by Starfrit 030279-006-0000 THE ROCK by Starfrit 7.08"" Personal Wok Pan with Stainless Steel Wire Handle
SHIPPING AND DELIVERY
At Ameriprods orders placed by 2 p.m. Pacific Time are usually processed the same day. Many of the products we sell are drop shipped directly from warehouses around the country.
Although certain items are kept in stock, some products are custom made to order and require manufacturing time.
Expected ship dates are our best estimate based on past shipping times and are more than 90% accurate. Should an unexpected delay in shipping occur, we will notify you by telephone and e-mail (or letter) of the new projected shipping date and provide you with an opportunity to keep your order or cancel it for a prompt and complete refund.
In-stock items usually ship in 1-2 business days (weekends and holidays are not considered business days).
Please allow an additional 5 to 8 business days after the shipment date for delivery.
You can find more answers to your Shipping & Delivery questions below:
Shipping costs and times
APO / FPO
LTL Freight Items
Alaska, Hawaii, U.S. Territories
SHIPPING COSTS AND TIMES
At Ameriprods,almost all items have free shipping. But some products due to their large size required shipping cost of $50+. These costs will be calculated at checkout., which means no worries about extra costs for shipping.
SHIPPING & DELIVERY TIMESEstimated Shipping Time
The estimated processing time of your order is estimated at 1 to 2 business days. This is an estimated time for the order to leave the warehouse.Delivery Time
Once the item ships, please allow an additional 5 -8 business days for delivery to your door. Because our products ship from warehouses across the U.S., exact shipping methods and times will vary by item. Also, your items may not ship together or arrive at the same time.
Get Free Shipping on almost all products. But some products due to large size require be shipping costs of $50+, that will calculated during the checkout.
Ameriprods has Free Shipping every day on thousands of our products, saving you some valuable cash on accessories.
APO / FPO
Unfortunately, we are unable to offer APO/FPO shipping at this time. We hope to offer this service in the future.
LTL FREIGHT ITEMS
Some of the items we sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery. These items are labeled as over sized on their product information page, and will not feature the Free Shipping icon. Please allow 7 to 10 business days for delivery once the item has been shipped. A carrier representative will call you to schedule a convenient time to deliver your item. Someone over the age of 18 may be required to be present to sign for the delivery and ID will be required for verification purposes.
Please be aware that your order will be delivered on a Tractor Trailer type vehicle and reasonable access needs to be available for the driver to safely maneuver his vehicle. The driver is only required to deliver your order to the Curb. Inside Delivery is not available for your order. It may also be necessary for someone to assist the Delivery Driver to safely unload your order if a Lift Gate is not available or requested. If Access or Assistance is going to be an issue, you may request to pick up your order at the Freight Companies Loading Dock at no additional charge to you.
Prior to signing for your order please make sure to inspect the Packaging for any signs of damage. If any substantial damage is present that you feel may have affected your item please refuse the shipment and Do Not Sign the Delivery Receipt. Once the order is refused, please contact us promptly at support@Ameriprods.com or call +1 (888)-769-7704 and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.
If the damage to the package is minor and you feel your order has not been affected you can still accept the shipment but make sure to note the delivery receipt with the exact nature of the damage and write on the delivery receipt “Subject to Concealed Damage”.
Immediately after receiving you order open and inspect your item for any signs of “Concealed Damage”. In the event that you encounter any damage contact the carrier immediately to report the damage. The Carrier should be contacted no later than 48 hrs after receipt of the shipment. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials for proper claim documentation. If possible digital photos should also be taken to further support any claims. Once you have contacted the carrier, please contact us promptly at support@Ameriprods.com or call +1 (888) 769-7704 and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.
Some items require special handling and must be checked by Ameriprods prior to shipping. An Ameriprods shipping specialist will contact you by phone to confirm the details of your order.
Unfortunately, we are unable to offer shipping outside of the U.S. at this time. We hope to offer this service in the future.
ALASKA, HAWAII, AND U.S. TERRITORIES
In many cases,Ameriprods can ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories. For these orders, simply proceed through checkout as usual. When available, you will receive a shipping cost at checkout.
**Please Note: When we are able to ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories, they will require extra time for delivery and will be charged additional shipping fees. These orders are not eligible for Free Shipping offers.
If you're ordering from any of these areas and do not see a shipping rate after clicking on Process Order at checkout, Ameriprods will contact you within 1-2 business days to inform you if the product can be shipped and provide you with the shipping costs. **Your order will not be processed until we have received your emailed approval of the shipping costs.
How long will delivery take?
Can I get my order faster?
Can I select the shipping company for my order?
Can I ship to a different address?Will all of my items arrive at the same time?
Will I receive a tracking number for my order?
Can I give the delivery driver special instructions?
Will I have to sign for my package?
HOW LONG WILL DELIVERY TAKE?
Because our products ship from different warehouses in different states, shipping times to your address will vary. The estimated time for your item to leave the warehouse is listed directly below price of each individual product, and on the Order Status Page. Please allow an additional 1 to 5 business days after the shipment date for delivery.
CAN I GET MY ORDER FASTER?
No we do not offer expedited shipping
CAN I SELECT THE SHIPPING COMPANY FOR MY ORDER?
Ameriprods uses the best possible shipping method for your order's delivery. The shipping company used to handle your order will vary by item, manufacturer or fulfillment center. At this time, we cannot change the shipping method used for your item(s) on request.